Terms and Conditions


General terms and conditions of business

KiOase eU
Burkhard Behm
Basler Landstrasse 96
79111 Freiburg
Phone: +49 (0) 151 15308803
Fax: +49 (0) 3212 1302019
email: info@kioase.de
VAT No.: DE 276050057


Informationen für Verbraucher zur Online Streitbeilegung: Die EU Kommission stellt 2016 eine Internetplattform zur Online Beilegung von Streitigkeiten (sog. OS Plattform) zur Verfügung. Die OS Plattform soll als Anlaufstelle zur außergerichtlichen Beilegung von Streitigkeiten betreffend vertraglicher Verpflichtungen, die aus Online Verträgen erwachsen, dienen. Erreichbar ist die Online Plattform unter folgendem Link: http://ec.europa/consumers/odr - Ende der Information.

1. Scope

The following Terms and Conditions apply to all contracts, deliveries and other services that www.kioase.de offers to a customer through the online shop KiOase. Differing rules of the contractor, we contradict explicitly. Any supplementary agreement requires the confirmation from us.

2. contractors, customer service

The purchase done with KiOase. More information about us can be found in the Impressum. You can contact our customer service for questions and complaints on Mon - Fri 16: 00-18: 00 at the telephone number +49 0151 15308803

3. Conclusion of Contract

The presentation of products in our online shop is not a legally binding offer, but a non-binding online catalog. By clicking the order button you place a binding order for the goods contained in the basket. The confirmation of receipt of your order takes place together with the acceptance of the order immediately after sending an automated email. With this e-mail confirmation of the purchase, the contract has been concluded. Unless you choose the payment method PayPal. Then the contract the payment order in which payment services provider agreement in each case at the time of confirmation.

4. Returns

There are added shipping costs in addition to those specified product prices.


We do send your order with either Deutschen Post (DHL) or GLS

Standard Delivery for Germany .................................  EUR   4,50

Standard Delivery all other EU Countries ..................  EUR   9,90

Standard Delivery for Switzerland  (DHL insured) .....  EUR 26,90

Standard Delivery ( f.e. USA, Canada) (DHL insured)   EUR 36,99

The delivery time takes about 2 - 3 working days for Germany/Switzerland and 3-7 working days for the other EU countries.

5. Payment

You can conveniently pay:

- Via Pay Pal (Germany, EU and Switzerland)
- By bank transfer / advance (Germany and EU)
- Invoice (only on request and not for a first order)

- by SOFORT Überweisung (Germany, EU and Switzerland)

- Paypal
You pay the invoice amount through the online provider PayPal. You must be registered there or to register. After legitimacy with the access data, you can confirm the payment instruction to us. For more information, please contact the ordering process.
- Cash in advance
With the advance payment, we will provide our bank details in the order confirmation and deliver the goods after payment.
- Bill
On request (not with original order)
by SOFORT Überweisung (Germany, EU and Switzerland)

6. Delivery abroad (EU and Switzerland)

For delivery abroad, we accept as a method of payment:
- Bank transfer / payment in advance
- Paypal
SOFORT Überweisung (Germany, EU and Switzerland)

For deliveries abroad we reserve the right to make due to heavy weight or otherwise surcharges apply and postal charges entirely or partially into account. If this should be the case, we will inform you via e-mail and the purchase contract is only concluded after acceptance by the customer. Get no separate e-mail so that under item 3 mentioned postage and packaging costs apply in the Member States of the EU or Switzerland.

Use to pay by bank transfer to our IBAN / BIC code:

IBAN: DE45680900000020495901

Note to customers from Switzerland:
When shipping to Switzerland import turnover taxes can arise depending on the type of goods and customs cost.

7. Set-off

A right of set off is available only if your claims are legally established in court or are undisputed or acknowledged by us in writing.

8. Retention

You can create a lien only if the claims from the same contractual relationship.

9. Retention of title

The goods remain our property until full payment.

10. Transport damage

If goods are delivered with obvious damages, please complain such mistakes immediately possible to the deliverer and please do not hesitate to contact us immediately. The failure of a complaint or contact has no consequences for your legal rights and their enforcement, especially your warranty rights. However, they help us to make our own claims against the carrier or transport insurance.

11. Contract text storage

We save the contract text and send you the order data and our GTC by e-mail. The terms and conditions can be viewed and downloaded from this page at any time here. Your past orders can be viewed in our customer login.

12 of Costs when exercising the right of withdrawal

You have to bear the regular cost of returning if the delivered goods ordered or if you have not yet paid the consideration or a contractually agreed partial payment at a higher price the thing at the time of revocation.

12. Contract language

The contract language is German.

13. Cancellation


Consumers have a 14-day withdrawal period. You can without giving reasons in writing (eg letter, fax, email) cancel your contract within 14 days - if the goods before the deadline - by returning the goods revoked. The period begins upon receipt of this notification in writing, but not before receiving the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB and our obligations according to § 312g, paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or thing.

The revocation must be sent to:

KiOase eU
Burkhard Behm
Basler Landstrasse 96
79111 Freiburg
Fax: +49 (0) 3212 1302019
email: info@kioase.de

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments we receive from you, including the costs of supply (with the exception of the additional costs arising from the fact that a different method of delivery than that offered by us, cheapest standard chose dardlieferung), and repay immediately latest within fourteen days from the date on which the notification has been received through your cancellation of this contract with us. For this redemption, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged fees because of this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

15. Exclusion of right of withdrawal

1. are the supply of goods that are produced according to customer specifications or clearly tailored to personal needs or which are not suitable due to their condition for a return or can spoil quickly or whose expiration date has passed
2. the supply of audio or video recordings or software if the delivered data carriers have been unsealed by the consumer
3. the supply of newspapers, periodicals and magazines, unless the consumer has given his contract phone

15. KiOase jurisdiction

The jurisdiction for disputes between KiOase and a customer is Freiburg (Germany), if the customer either is a merchant or has no general jurisdiction in Germany or has transferred the customer after conclusion of the contract domiciled or general whereabouts from Germany. The same applies if his domicile or habitual residence at the time the action was brought against him is not known. Moreover, it remains with the statutory rules.

Date: may 1, 2018

KiOase eU | Burkhard Behm | Basler Landstrasse 96 | D - 79111 Freiburg
Phone: +49 (0) 151 15308803 | Fax: +49 (0) 3212 1302019 | Email: info@kioase.de | www.kioase.de

VAT no .: DE276050057